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Who are we?We are Howe-Hockey, a dedicated provider of ice hockey apparels, ice hockey bags, and gloves. With over 5 years of experience in the ice hockey industry, we aim to serve ice hockey teams and training academies with high-quality products.
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What is the minimum order quantity (MOQ)?Our minimum order quantity (MOQ) varies depending on the product. Please check the product details or contact us for specific MOQ information.
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What is the production time for custom orders?The production time for custom orders varies depending on the complexity and quantity of the order. Typically, it takes between 2-4 weeks. Please contact us for a more accurate estimate.
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What is the delivery time for orders?Delivery time depends on your location and the shipping method chosen. Standard shipping usually takes 5-7 business days, while express shipping takes 2-3 business days.
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What are your delivery options?We offer various delivery options to suit your needs, including standard and express shipping. Delivery times and costs vary based on your location and the shipping method chosen.
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What payment methods do you accept?We accept various payment methods including credit/debit cards, PayPal, and bank transfers. All transactions are secure and encrypted for your safety.
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What is your return policy?Our return policy allows you to return items within 30 days of receipt. Items must be in their original condition and packaging. Please contact our customer service for return instructions.
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How are your prices determined?Our prices are determined based on the quality of materials, production costs, and market demand. We strive to offer competitive prices while maintaining high-quality standards.
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How do I request a refund?To request a refund, please contact our customer service team with your order details. Refunds are processed within 7-10 business days after we receive the returned items.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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